Handled Home Care, LC respects the privacy of our clients, prospective clients, caregivers, employees, website visitors, and others who communicate with us. This Privacy Policy explains how we collect, use, protect, and share personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us through our website, by telephone, by text message, by email, through forms, or during the course of providing services.

Information we collect may include:

• Name, address, email address, and telephone number

• Information submitted through our website contact forms

• Information regarding care needs and requested services

• Health, care plan, and service-related information provided to us

• Payment and billing information

• Communications between you and Handled Home Care

• SMS consent and communication preferences

2. How We Use Information

We may use personal information to:

• Respond to inquiries and requests for information

• Provide and coordinate home care services

• Communicate regarding scheduling and service coordination

• Communicate with clients, prospective clients, caregivers, and other authorized individuals

• Process billing and payments

• Maintain and improve our services

• Comply with applicable legal and regulatory requirements

• Send SMS communications when consent has been provided or otherwise permitted by applicable law

3. How Information May Be Shared

We may share personal information when reasonably necessary to provide or coordinate requested services, such as with caregivers providing services to clients, service providers supporting our business operations, or when required by law.

We do not sell personal information.

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. SMS Communications

Individuals may voluntarily consent to receive SMS messages from Handled Home Care through our website or other applicable consent methods.

SMS messages may relate to care inquiries, scheduling, service coordination, and other service-related communications.

SMS consent is optional and is not a condition of purchasing or receiving services.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance.

Opt-out requests will be honored in accordance with applicable requirements.

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

5. Protected Health and Care Information

When applicable, Handled Home Care maintains safeguards designed to protect health, care, and other sensitive information from unauthorized access, use, or disclosure.

Information related to a client's care may be used or disclosed as reasonably necessary to provide and coordinate requested services, including with caregivers assigned to provide services.

Where the Health Insurance Portability and Accountability Act (HIPAA) or other applicable privacy laws apply, Handled Home Care handles protected information in accordance with applicable requirements.

6. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include:

• Employee privacy and security training

• Access controls and password protection

• Appropriate electronic security measures

• Secure storage and disposal of records

No method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your Choices and Rights

Depending on applicable law and the information involved, individuals may have rights to request access to, correction of, or information regarding certain personal information maintained by Handled Home Care.

You may also contact us regarding your communication preferences or privacy questions.

SMS recipients may opt out of SMS communications at any time by replying STOP.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements. Updates will be posted on this page.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Handled Home Care, LC
Email: info@handledcare.com

Thank you for entrusting Handled Home Care LC with your care needs. We are a technology-forward company committed to protecting your privacy and confidentiality.